Provided deep understanding of the experience opening, running, and growing a business in NSW to inform the build of the Easy to Do Business Platform, which cuts red tape so businesses can prosper

Applied user-centred design principles to optimise a critical government service for older Australians, today and tomorrow

Ongoing program of consultation with healthcare professionals and consumers to co-design, cmmunicate and implement the future of digital health in Australia

Understanding the drivers of vaccine hesitancy to inform a national campaign to drive take-up of COVID-19 vaccines

Informed a behaviour change program to encourage Australia’s 3.5 million small businesses to take advantage of the commercial and lifestyle benefits of digital tools

Ideation and creation with teenagers and their parents to inspire a career in the Australian Space industry

Developed and partnered on a critical CX monitoring program, helping guide improvements in telehealth customer experience

Designed and executed a bespoke brand measurement tool for one of Australia’s largest water providers

Providing critical insight into how the global community perceives Australia and our offering to the world